Terms of service

I. General Terms and Conditions

§1 Basic provisions

(1) The following business terms are applicable to all the contracts, which you conclude with us as a supplier (1. FC Union Berlin e.V.) via the www.union-zeughaus.de website. Unless otherwise agreed, the inclusion of your own terms and conditions, if any, is contradicted.

(2) A consumer within the meaning of the following provisions is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who or which, when entering into a legal transaction, acts in exercise of his or its independent professional or commercial activity.

§2 Conclusion of the contract

(1) The subject of the contract is the sale of goods.

(2) By clicking on the ‘Buy now’ button, the customer submits a binding offer to purchase the goods in the shopping basket.

(3) The order confirmation sent automatically after sending the order confirms the content and receipt of the customer's order, but does not yet constitute acceptance of the customer's offer.

(4) A contract is only concluded by the declaration of acceptance, which is sent with a separate e-mail (dispatch confirmation or collection notification for Click & Collect orders), but at the latest by dispatching the order. We will declare acceptance either by sending a dispatch confirmation or by dispatching the goods within five working days of receipt of the customer's order. If we do not issue a declaration of acceptance within this period, the customer's order has not been accepted.

(5) The processing of the order and transmission of all information required in connection with the conclusion of the contract is partly automated by e-mail. You must therefore ensure that the e-mail address you have provided to us is correct, that the receipt of e-mails is technically ensured and, in particular, that it is not prevented by SPAM filters.

§3 Availability of goods

(1) If the ordered goods are not available at the time of the order in union-zeughaus.de, we reserve the right not to accept the order of the goods, so that no contract is concluded. The customer will be informed of this. Payments already made will be refunded to the customer immediately.

§4 Right of retention, retention of title

(1) You may only exercise a right of retention insofar as it concerns claims arising from the same contractual relationship.

(2) The goods shall remain our property until the purchase price has been paid in full.

§5 Warranty

(1) The statutory warranty rights apply.

(2) As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as soon as possible. If you fail to do so, this shall have no effect on your statutory warranty claims.

§6 Choice of law, place of fulfilment, place of jurisdiction

(1) German law shall apply. In the case of consumers, this choice of law shall only apply insofar as the protection afforded by mandatory provisions of the law of the state of the consumer's habitual residence is not thereby withdrawn (principle of favourability).

(2) The place of fulfilment for all services arising from the business relationships existing with us and the place of jurisdiction is our registered office, insofar as you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU or if your domicile or habitual residence is not known at the time the action is filed. This shall not affect the right to appeal to the court at another legal place of jurisdiction.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.

§7 Property rights, data protection, credit check

(1) All logos, photographs and other images on the website or in the online catalogue are protected by trademark law or copyright. Any use without the consent of 1. FC Union Berlin e.V., in particular the unauthorised downloading of images, is prohibited and will be prosecuted under civil and criminal law.

(2) In authorised cases, 1. FC Union Berlin e.V. exchanges address and creditworthiness data with credit service companies in order to check creditworthiness.

§8 Sale of individualised and customised products

(1) If the buyer submits his own motif or otherwise influences the product (text personalisation), the buyer assures 1. FC Union Berlin e.V. that the text and motif are free of third-party rights. The customer undertakes not to transmit any data whose content infringes the property rights of third parties (e.g. labelling rights, copyrights) or violates existing laws or morality.

(2) We reserve the right to carry out a special check when ordering individualised products and to reject racially, politically and individually discriminatory text content and the product order accordingly.

§9 Resale of articles

(1) The resale of products of 1. FC Union Berlin e.V. at a price above the price set by us and any use of the articles for commercial purposes, in particular as a prize for competitions, etc. is prohibited.

§10 Vouchers

(1) Voucher cards and Print@Home vouchers can also be purchased at union-zeughaus.de. These can be redeemed in our stationary armouries or in the online shop at union-zeughaus.de. In the online shop, only one voucher can be redeemed per order at a time.

(2) Subsequent crediting of a voucher is not possible.

(3) Unless otherwise stated, the voucher card is valid for 3 years from the date of purchase.

(4) Commercial resale of the voucher card is not permitted.

(5) We accept no liability for spelling mistakes in the e-mail address of the voucher recipient. Likewise, 1. FC Union Berlin e.V. accepts no liability for loss, theft, misuse or delayed transmission (e.g. due to technical difficulties) of gift vouchers.

(6) In the event of fraud, attempted deception or suspicion of other illegal activities in connection with a gift voucher purchase or redemption, 1. FC Union Berlin e.V. shall be entitled to close the relevant customer accounts and/or demand an alternative method of payment. There is no entitlement to the activation or payment of affected vouchers.

(7) The credit balance on this voucher card shall neither bear interest nor be paid out in cash.

(8) The voucher card cannot be redeemed for tickets and shipping costs.

§11 Promotion codes

(1) The promotional codes are valid until the specified period and can only be redeemed once as part of an order process. Individual items (e.g. books, already reduced goods) may be excluded from the voucher promotion. Promotional vouchers can only be redeemed on union-zeughaus.de for products that are authorised for purchase using vouchers.

 

II Customer information

1. identity of the seller

1. FC Union Berlin e.V.

An der Wuhlheide 263

12555 Berlin

Germany

Phone: (030) 65 66 88 - 100

E-mail: zeughaus@fc-union-berlin.de

Alternative dispute resolution:

The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at https://ec.europa.eu/odr. We are not prepared to participate in dispute resolution proceedings before consumer arbitration boards.

2. information on the conclusion of the contract

The technical steps for the conclusion of the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the provisions ‘Conclusion of the contract’ of our General Terms and Conditions (Part I.).

3 Contract language, contract text storage

3.1 The contract language is German.

3.2 The complete text of the contract will not be saved by us. Before sending the orders via the online shopping basket system, the contract data can be printed out using the browser's print function or saved electronically. After we have received the order, the order data, the information required by law for distance selling contracts and the General Terms and Conditions will be sent to you again by e-mail.

4. essential characteristics of the goods or services

The essential characteristics of the goods and/or services can be found in the respective offer.

5 Prices and terms of payment

5.1 The prices quoted in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes.

5.2 The shipping costs incurred are not included in the purchase price, they can be called up via a correspondingly labelled button on our website or in the respective offer are shown separately during the ordering process and are to be borne by you additionally, unless delivery free of shipping costs has been promised.

5.3 If the delivery is made to countries outside the European Union, further costs may be incurred for which we are not responsible, such as customs duties, taxes or money transfer fees (transfer or exchange rate fees of the credit institutions), which are to be borne by you.

5.4 Any costs incurred for the transfer of money (bank transfer or exchange rate fees) shall be borne by you in cases where the delivery is made to an EU member state but the payment was initiated outside the European Union.

5.5 The payment methods available to you are shown under a correspondingly labelled button on our website or in the respective offer.

5.6 Unless otherwise stated for the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately.

6 Terms of delivery

6.1 The terms of delivery, the delivery date and any existing delivery restrictions can be found under a correspondingly labelled button on our website or in the respective offer.

6.2 If you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the sold item during shipment only passes to you when the goods are handed over to you, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or another person designated to carry out the shipment.

7. statutory liability for defects

Liability for defects is governed by the ‘Warranty’ provision in our General Terms and Conditions (Part I).

These general terms and conditions and customer information have been drawn up by the lawyers of the Händlerbund who specialise in IT law and are constantly checked for legal conformity. Händlerbund Management AG guarantees the legal security of the texts and is liable in the event of warnings. You can find more information on this at: https://www.haendlerbund.de/agb-service.

8. Wines and spirits

1. The sale of alcohol to young people under the age of 18 is prohibited. Our range of wines and spirits is aimed exclusively at adults. If you are under 18 years of age, you may not order wines or spirits from us.

2. By placing an order, you declare your agreement with this regulation by taking note of the General Terms and Conditions and confirm that you have already exceeded the minimum age of 18 years. In cases of doubt, we ask for proof of age, which you should send to us by fax stating the order number on +49 030 65 66 88 99 or by e-mail zeughaus@fc-union-berlin.de.

Last update: May 2024