Refund policy
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise the right to cancel, you must inform us (1. FC Union Berlin e. V., An der Wuhlheide 263, 12555 Berlin, Tel.: 030 / 65 66 88 100, Fax: 030 / 65 66 88 99, E-Mail: zeughaus@fc-union-berlin.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
CONSEQUENCES OF CANCELLATION
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired. Please send returns exclusively to the address stated. An exchange is not possible for technical reasons. The return of a personalised jersey (player flock, desired name, desired number or competition logo) is not possible. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the quality, properties and functionality of the goods.
Note: Excluded from the right of cancellation
Pursuant to Section 312g (2) BGB, goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. jerseys with individual flocking), sound or video recordings or computer software in a sealed package if the seal has been removed after delivery, as well as deliveries of newspapers, magazines or periodicals with the exception of subscription contracts, are excluded from the right of cancellation for distance selling contracts.
SAMPLE CANCELLATION FORM
Status: May 2024