user account
I have forgotten my password.
Please follow this link and create a new password after clicking.
I forgot my username.
The username is usually the email address. Please try
Try this with your passwords. If that doesn't work, write to us
Please send an email to zeughaus@fc-union-berlin.de.
I cannot access my account because it is blocked.
In this case, please contact us and state your
Contact details to zeughaus@fc-union-berlin.de.
I want to register, but I get the error message “The specified email address is already in use”.
You have already created a profile at an earlier time
created. Please use the password you provided for the first registration.
Username, even if you have forgotten the password and request a new one
If you no longer know your username, please contact
zeughaus@fc-union-berlin.de.
Payment methods & shipping
Which payment methods are available?
- CREDIT CARD (MASTERCARD/VISA)
- PAYPAL
- INSTANT TRANSFER (SOFORT)
- TRANSFER/PAYMENT IN ADVANCE
- INVOICE
- KLARNA
- APPLEPAY
- GOOGLEPAY
What are the shipping costs within Germany?
- Standard shipping: €5.95 for orders up to €39.99
- Free shipping for orders over 40,- €
What are the shipping costs outside Germany?
- 8,95 € Package Austria, Belgium, Netherlands, Denmark
- 12.95 € Package Rest of EU & Great Britain, Switzerland
- 39,95 € Package World (International)
When shipping to non-EU countries, customs fees may apply
attack.
How long does shipping take?
Shipping typically takes 2-3 business days to mainland Germany, 3-7 business days to German islands and the EU, and 7-28 days internationally. Customizing a jersey extends the delivery time by 1-4 business days.
Orders & Returns
Where can I send my return?
Please use the link to our returns portal for your return.
How can I redeem my voucher?
You can redeem your voucher at the online shop checkout
(Checkout) redeem directly.
Can I change my order later?
Unfortunately this is not possible.
Is my return free of shipping costs?
No, returns are not free of shipping costs.