User Account
I forgot my password.
Please follow this link and create a new password after clicking.
I have forgotten my username.
Usually, your username is your email address. Please try
that with your passwords. Should that not work, please feel free to
send us an email at zeughaus@fc-union-berlin.de.
I do not have access to my account due to a suspension.
In this case, please contact zeughaus@fc-union-berlin.de and provide your
contact details.
I want to register, but I am receiving the error message "The email address provided is already in use".
You have already created a profile at an earlier time. Please use the username provided at that time for your initial login, even if you have forgotten your password and wish to request a new one. If you no longer know your username, please contact zeughaus@fc-union-berlin.de.
Payment, Shipping & Delivery
Which payment methods are available?
- CREDIT CARD (MASTERCARD/VISA)
- PAYPAL
- INSTANT BANK TRANSFER (SOFORT)
- BANK TRANSFER/ PREPAYMENT
- INVOICE
- KLARNA
- APPLE PAY
- GOOGLE PAY
What are the shipping costs within Germany?
- Standard shipping: €6.95 for orders with a value of up to €69.99
- Free shipping for orders with a value of €70 or more
What are the shipping costs outside of Germany?
- €16.95 Europe package
- €24.95 Great Britain, Norway & Switzerland package
- €39.95 World package (International)
For shipments to non-EU countries, customs duties may apply.
How long is the delivery time?
Our delivery time consists of processing time and shipping duration.
- Processing time is usually 2–3 business days (Mon–Fri).
- For individualized or personalized products, the processing time is extended by up to 5 business days.
- The subsequent shipping duration with DHL is:
- Germany (mainland): 2–3 business days
- German Islands & EU: 3–7 business days
- International: 7–28 business days
Please note: In case of high order volumes or unforeseen circumstances, processing times may exceptionally be longer. Delays in DHL shipping are beyond our control.
Orders & Returns
Where can I send my return?
Please use the link to our returns portal for your return.
How can I redeem my voucher?
You can redeem your voucher directly at the online shop checkout.
Can I change my order after it's been placed?
Unfortunately, this is not possible.
Is my return free of shipping costs?
No, the return is not free of shipping costs.
Where can I check the status of my order?
When your order is shipped, you will receive the DHL tracking number with the shipping notification via email. You can also find it after logging into your user account under "Orders".