User account

I have forgotten my password.

Please follow this link and create a new password after clicking.

I forgot my username.

You have already created a profile at an earlier point in time. Please use the user name you entered when you first logged in, even if you have forgotten your password and want to request a new one. If you no longer know your username, please contact zeughaus@fc-union-berlin.de.

I cannot access my account because it is blocked.

In this case, please contact zeughaus@fc-union-berlin.de with your contact details.

I want to register, but I get the error message “The specified email address is already in use”.

You have already created a profile at an earlier point in time. Please use the user name you entered when you first logged in, even if you have forgotten your password and want to request a new one. If you no longer know your username, please contact zeughaus@fc-union-berlin.de.

Payment methods & shipping

Which payment methods are available?
  • CREDIT CARD (MASTERCARD/VISA)
  • PAYPAL
  • INSTANT TRANSFER (SOFORT)
  • TRANSFER/PAYMENT IN ADVANCE
  • INVOICE
  • KLARNA
  • APPLEPAY
  • GOOGLEPAY
What are the shipping costs within Germany?
  • Standard shipping: 5.95 € for orders up to 39.99 €
  • Free shipping for orders over 40,- €

What are the shipping costs outside Germany?
  • 8,95 € Package Austria, Belgium, Netherlands, Denmark
  • 12.95 € Package Rest of EU & Great Britain, Switzerland
  • 39,95 € Package World (International)

When shipping to non-EU countries, customs fees may apply
attack.

How long does shipping take?

The shipping time is usually 2-3 working days to mainland Germany, 3-7 working days to German islands and the EU and 7-28 days internationally.

Orders & returns

Where can I send my return?

Please send your return if you do not receive it
You can bring it in person to the following address:

1. FC Union Berlin e. V.

Retouren - Fanhaus

Lindenstraße 18

12555 Berlin

How can I redeem my voucher?

You can redeem your voucher at the online shop checkout
(Checkout) redeem directly.

Can I change my order later?

Unfortunately this is not possible.

When will I receive my voucher for the stadium tour?

Answer