User account
I have forgotten my password.
Please follow this link and create a new password after clicking.
I forgot my username.
You have already created a profile at an earlier point in time. Please use the user name you entered when you first logged in, even if you have forgotten your password and want to request a new one. If you no longer know your username, please contact zeughaus@fc-union-berlin.de.
I cannot access my account because it is blocked.
In this case, please contact zeughaus@fc-union-berlin.de with your contact details.
I want to register, but I get the error message “The specified email address is already in use”.
You have already created a profile at an earlier point in time. Please use the user name you entered when you first logged in, even if you have forgotten your password and want to request a new one. If you no longer know your username, please contact zeughaus@fc-union-berlin.de.
Payment methods & shipping
Which payment methods are available?
- CREDIT CARD (MASTERCARD/VISA)
- PAYPAL
- INSTANT TRANSFER (SOFORT)
- TRANSFER/PAYMENT IN ADVANCE
- INVOICE
- KLARNA
- APPLEPAY
- GOOGLEPAY
What are the shipping costs within Germany?
- Standard shipping: 5.95 € for orders up to 39.99 €
- Free shipping for orders over 40,- €
What are the shipping costs outside Germany?
- 8,95 € Package Austria, Belgium, Netherlands, Denmark
- 12.95 € Package Rest of EU & Great Britain, Switzerland
- 39,95 € Package World (International)
When shipping to non-EU countries, customs fees may apply
attack.
How long does shipping take?
The shipping time is usually 2-3 working days to mainland Germany, 3-7 working days to German islands and the EU and 7-28 days internationally.
Orders & returns
Where can I send my return?
Please send your return if you do not receive it
You can bring it in person to the following address:
1. FC Union Berlin e. V.
Retouren - Fanhaus
Lindenstraße 18
12555 Berlin
How can I redeem my voucher?
You can redeem your voucher at the online shop checkout
(Checkout) redeem directly.
Can I change my order later?
Unfortunately this is not possible.