user account
I have forgotten my password.
Please follow this link and create a new password after clicking.
I forgot my username.
The username is usually the email address. Please try
Try this with your passwords. If that doesn't work, write to us
Please send an email to zeughaus@fc-union-berlin.de.
I cannot access my account because it is blocked.
In this case, please contact us and state your
Contact details to zeughaus@fc-union-berlin.de.
I want to register, but I get the error message “The specified email address is already in use”.
You have already created a profile at an earlier time
created. Please use the password you provided for the first registration.
Username, even if you have forgotten the password and request a new one
If you no longer know your username, please contact
zeughaus@fc-union-berlin.de.
Payment methods & shipping
Which payment methods are available?
- CREDIT CARD (MASTERCARD/VISA)
- PAYPAL
- INSTANT TRANSFER (SOFORT)
- TRANSFER/PAYMENT IN ADVANCE
- INVOICE
- KLARNA
- APPLEPAY
- GOOGLEPAY
What are the shipping costs within Germany?
Standard shipping: €6.95 for orders up to €54.99
Free shipping for orders over 55,- €
What are the shipping costs outside Germany?
- 16,95 € Package Europe
- 24,95 € Package UK & Switzerland
- 39,95 € Package World (International)
When shipping to non-EU countries, customs fees may apply
attack.
How long does shipping take?
Shipping typically takes 2-3 business days to mainland Germany, 3-7 business days to German islands and the EU, and 7-28 days internationally. Customizing a jersey extends the delivery time by 1-4 business days.
Orders & Returns
Where can I send my return?
Please use the link to our returns portal for your return.
How can I redeem my voucher?
You can redeem your voucher at the online shop checkout
(Checkout) redeem directly.
Can I change my order later?
Unfortunately this is not possible.
Is my return free of shipping costs?
No, returns are not free of shipping costs.
Wo kann ich mich über den Sendungsstatus meiner Bestellung informieren?
Wenn Deine Bestellung versendet wird erhältst Du die DHL Sendungsverfolgungsnummer mit der Versandbenachrichtigung per Mail zugesendet. Zudem kannst Du diese auch nach dem Einloggen in Deine Nutzerkonto in Deinen "Bestellungen" finden.